User Privacy Policy

We are 24 Casino. This Privacy Policy explains how we collect, use and protect personal information when you register, deposit, play and withdraw on our site. The page covers the types of data we hold, why we process it, how long we keep it and the choices available to you. Read the sections below to understand account data, transactional records, device and tracking data, your rights to access or correct information, and how we share data with service providers when necessary to deliver services and meet legal obligations.

Types of data collected

We collect three main categories of information to operate accounts and services: personal, technical and transactional data. Each category is used for account setup, security and payments.

Personal data

Name, date of birth, contact details, identity documents and address information required for verification and KYC checks.

Technical data

Device details, IP address, browser type, operating system, login timestamps and other diagnostic data used for security and fraud prevention.

Transactional data

Deposit and withdrawal history, wager records, bonus activity and payment method details needed to process transactions and comply with rules.

How information is used

Data is processed to create and manage accounts, verify identity, process payments, prevent fraud, and comply with legal obligations. Transactional records are retained to resolve disputes and for accounting. Aggregated data may be used for internal reporting and system maintenance.

Data protection and security practices

We use industry-standard encryption and access controls to protect data in transit and at rest. Access is restricted to authorised personnel and third parties who provide services, subject to confidentiality requirements. Security measures are reviewed and updated regularly.

Cookies and tracking technologies

Cookies and similar technologies are used for session management, authentication and analytics. You may manage cookie preferences via your browser settings. Functional cookies are required for basic site operation; analytics cookies help us monitor performance.

User rights regarding their data

Individuals may request access to their personal data, correction of inaccuracies, deletion where applicable, and restriction of processing. Requests should be submitted via account settings or support. We will respond within a reasonable timeframe and verify identity before fulfilling requests.

Data sharing and third parties

We share data with payment processors, identity verification providers, fraud prevention services and other suppliers who perform operations on our behalf. Data is shared only as necessary to provide services or to comply with legal obligations. Third parties are contractually bound to protect the data.

Retention and deletion

Personal and transactional data are retained for as long as required for business, regulatory and legal purposes. Retention periods vary by data type; obsolete data is deleted or anonymised in line with retention schedules.

Updates to this policy

Policy updates may occur. Material changes will be communicated via the site or account notifications. Continued use of services after changes means you accept the updated policy. Check this page for the latest version.