General Terms and Conditions
We are 24 Casino. This page sets out the rules that govern use of the 24 Casino platform and the relationship between the company and its users. It explains account obligations, eligibility, acceptable use, deposit and withdrawal conditions, promotions basics, dispute steps and how we update these terms. Read the clauses carefully before creating an account or depositing funds. Continued use of the site indicates acceptance of the terms set out here.
Account responsibilities
Keep account details accurate and up to date. One account per person is permitted; creating multiple accounts may result in restriction and forfeiture of funds. KYC verification is required before some transactions; upload ID and proof of address when requested. Protect your login credentials and notify support immediately if you suspect unauthorised access. Account closure or restriction may follow breaches of these terms.
Eligibility requirements
Account holders must be at least 18 years old. Access and services are not available in restricted jurisdictions, including the United Kingdom, United States, France, Italy and the Netherlands. We may block or geo-redirect accounts based on IP or residency checks. Eligibility checks occur at registration and periodically thereafter.
Acceptable use of the service
Use the site lawfully and fairly. Fraud, collusion, chargebacks, tampering with games or systems, and abusive behaviour are prohibited. Do not attempt to abuse bonuses or exploit technical faults. Commercial use, resale of services or unauthorised automated access is not allowed. Breaches may lead to suspension, account closure and confiscation of balances.
Bonus and promotion rules
Promotions require opt-in where stated and are subject to wagering requirements and expiry. Bonus wagering generally applies at 50x unless stated otherwise. Max bet while wagering is £5. Contribution rates vary by game type; live dealer games typically contribute 0%. Bonuses expire after the stated period. Country restrictions and other exclusions apply. Full promotional terms apply per offer.
Deposits and withdrawals
Deposits start from £20 for most methods. Cards, e-wallets and crypto are supported; processing times depend on method. Withdrawals are subject to verification and limits; default weekly limit is £5,000 with higher limits available for VIPs on request. KYC must be completed before certain withdrawals. Fees and processing times depend on chosen method and are displayed in the cashier.
Dispute handling
Contact live chat or email support to raise account or payment disputes. We aim to respond via chat quickly and by email within published times. Disputes are resolved in accordance with these terms and applicable law. Where permitted, decisions are subject to the jurisdiction of Curaçao and the regulator named in our legal notices.
Updates to the terms
We may amend these terms from time to time. Material changes will be posted on the site and take effect on the stated date. Continued use after changes indicates acceptance. Check the terms regularly for updates. If you do not accept a change, stop using the service and close your account in accordance with the account closure procedure.